“Website”, “Company”, “We”, “Our” or “Us”: AW Nutrition Track Solutions and www.nutritiontrack.my.
“Personal Information”: Personal Information refers to information that relates directly or indirectly to you, which can be used to identify you on its own or in combination with other data that We collect or have access to. For example, name, contact number, address, email address etc.
“Content”: All written, video, audio, visual information on the Website and all other content produced by AW Nutrition Track Solutions (blogs, social media content, infographics, materials, guides, templates, etc).
“Services”, “Courses” or “Products”: Consultations, corporate programs, individual programs, coaching services, downloads, guides, courses, ebooks, forms.
“You” or “Your”: Consumer, user or viewer of the Website.
1. Sources of Personal Information
Nutrition Track Website: Consumer-directed websites operated by or for AW Nutrition Track Solutions, including sites that we operate under our own domains/URLs and mini-sites that we run on third party social networks such as Facebook or Instagram. When you order, purchase or sign up for anything on our Website/Services/Courses/Products etc.
E-mail, text and other electronic messages: Interactions with electronic communications between you and the Company.
Online and offline registration forms: Printed or digital registration and similar forms that we collect via, for example, postal mail, in-store demos, campaigns, contests and events.
Data from other sources: Third party social networks (e.g. such as Facebook, Instagram, Google), market research (if feedback not provided on an anonymous basis), third party data aggregators, AW Nutrition Track Solutions promotional partners, public sources and data received when we acquire other companies.
Nutrition Track On Ground Events: Any on-ground events or campaigns organized by us.
2. What Personal Information that We Collect and How We Collect it
Depending on how you interact with us (online, offline, over the phone, etc.), we collect various types of information from you, as described below:
Personal contact information: This includes any information you provide to us that would allow us to contact you and/or deliver Our Services, Courses and/or Products, such as your name, address, email address, social network details, contact number etc.
Demographic, personal health and lifestyle information: Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code) or lifestyle information.
Account login information: Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.
Market research and consumer feedback: Any information that you voluntarily share with us about your experience of using our Website, Services, Courses and/or Products.
Consumer-generated content: Any content that you create and then share with us on third party social networks or by uploading it to one of our websites or apps, including the use of third party social network apps such as Facebook or Instagram. Examples include photos, videos, personal stories, or other similar media or content.
Third party social network information: Any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook or Instagram) and that you allow the third party social network to share with us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share.
Payment and financial information: Any information that we need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details or other forms of payment (if such are made available). We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards.
3. How We May Use Your Personal Information
The following describes the various purposes for which we collect and use your Personal Information. Please note that not all of the uses below will be relevant to every individual.
- Deliver professional services. We use your Personal Information to deliver our professional services to you, including responding to enquiries.
- To develop promotional material.
- To improve our Website to serve you better.
- Respond to customer service requests/enquiries.
- Process orders.
- Mailing list/newsletters.
4. Disclosure of Your Personal Information
In general, we do not sell, trade, or otherwise transfer to third parties your Personal Information unless we provide users with advance notice or need to do so in order to comply with the law or an investigation.
We may disclose your Personal Information to our business partners/collaborators, subsidiaries, contractors, subcontractors, assigns, affiliates or successors in interest when necessary to carry out our business functions. This may include website hosting partners and other parties who assist us in operating our website, email service, conducting our business, or serving our users. Only their selected staff are allowed to access and use your Personal Information on our behalf for the specific tasks that they have been requested to carry out, based on our instructions, and are required to keep your Personal Information confidential and secure.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. If you make your personal Information available to third parties through our Website, Services, Courses and/or Products, AW Nutrition Track Solutions is not responsible for any unauthorized use by that third party
5. Retention of Your Personal Information
In accordance with applicable laws, we will use your Personal Information for as long as necessary to satisfy the purposes for which your Personal Information was collected or to comply with applicable legal requirements
6. Disclosure, Storage and/or Transfer of Your Personal Information
We use appropriate measures to keep your Personal Information confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks.
People who can access your Personal Information: Your Personal Information will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Information have been collected.
Measures taken in operating environments: We store your Personal Information in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect your Personal Information. The transmission of information via the internet is, unfortunately, not completely secure and although we will do our best to protect your Personal Information, we cannot guarantee the security of the data during transmission through our websites/apps.
7. Third-Party Links
8. Password Privacy
If any username and/or password is required to be created while using our website or services, it is your responsibility to keep the username and password safe.
9. Individuals Below 18 Years of Age.
If you are younger than 18, you are not permitted to enter any Personal Information on this Website.
10. Your rights
Where provided by law, you can (i) request deletion, correction or revision of your Personal Information; (ii) limit the use and disclosure of your Personal Information; and (iii) revoke consent to any of our data processing activities.
Please note that, in certain circumstances, we may be required to retain some of your Personal Information after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Information to satisfy our business needs.
11. Changes to this notice
Updated December 2020.